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Zuellig Pharma PatientCare is your strategic partner to bring patients to the centre of healthcare experiences.

Our goal is to provide comprehensive patient care solutions that go beyond medication. Through strategic collaborations with stakeholders, we develop innovative solutions that prioritise patient-centric care and address the root causes of non-adherence. Our focus is on improving access, affordability, education, and disease management throughout the patients' journey.
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Improve Health Outcomes and Enhance Patient Experience

Empower healthcare access and enhance patient outcomes through innovative services, personalised support, and seamless coordination.
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Patient Program Governance

Our patient programs are highly governed by these main pillars:

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Quality & Compliance

Provide high-quality patient care while ensuring legal compliance with local laws, regulations, industry rules and standards.
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Medical Oversight

Prioritise patient safety and treatment outcomes while upholding medical ethics and codes of practice.
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Data Privacy & Security

Comply with applicable data protection laws.

Awareness & Communication

Zuellig Pharma provides healthcare communication and education services to promote disease prevention and management for the healthcare community. 

From nutrition, stress management and more, our team of experts disseminate medical information through webcasts, onsite reporting, daily newspapers, and working with key opinion leaders to improve healthcare outcomes, increase efficiency, and reduce costs.

Affordability Solutions

One of the critical roadblocks to patient adherence is affordability of medication. Our customised Patient Support Programs provide multiple solutions so that patients can start their treatment upon completing a guided enrolment process.

Adherence Solutions

To support healthcare providers, we provide easily understandable materials through various communication channels to disseminate information and education to patients to improve health satisfaction.

Access Solutions

Zuellig Pharma works with institutions and communities to drive improved access to medications and vaccines.

Vaccination Programs

The end-to-end program includes website registration and ordering, delivery of products to the site, administration of vaccines, data and insight reports to evaluate effectiveness, as well as options for ongoing patient management programs. Our patient care solutions help to tackle access and education barriers while our sophisticated supply chain expertise ensures the integrity and quality of vaccines to the last mile of distribution.

Named Patient Programs (NPP)

The Named Patient Programs provide a potential pathway for patients with serious or life-threatening diseases and conditions to gain access to investigational medical products for treatment outside of clinical trials when no comparable or satisfactory alternative therapy options are available.

We not only manage the logistics of products involved in NPPs, but also the supporting schemes from end-to-end upon fulfilment of regulatory requirements by the local health authority.

Awareness and Guidance on National Support

Our managing programs aim to support patients through the complexities of the national healthcare claim system and help them optimise the benefits from their entitlement for treatment continuity.

Ancilliary Services Solutions

We take every step of a patient's journey into consideration in our service offerings. We work with providers to deliver professional services to support patients in various aspects such as transportation, rehabilitation and lab arrangements.

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Regulatory Services
Your regulatory partner that guides you through your product’s registration journey, helping to accelerate market entry for faster patient acces